Resilience Insights

Analyst is compatible with the following browsers:

We recommend that you use the latest versions of each browser. If you encounter any issues, please contact Analyst support for assistance.

Analyst can be used on tablets running the Android operating system. At this time, Analyst cannot be used on iPads because the version of Chrome used on Apple iOS devices is not a true Chrome browser.

You can reach Customer Support from within Analyst by clicking the chat icon in the lower left corner of the screen. If you can't see the icon, it's possible that ad-blocking software installed in your browser is preventing the online support tool from loading. To enable online support, please add "urbanfootprint.com" as an approved domain. See the instructions below for common ad-blockers. If you use software from another provider, refer to their instructions on "whitelisting" sites.

If you have unblocked Analyst, reloaded, and still cannot access the online support, please contact us at support@urbanfootprint.com for assistance.

If you forgot your password or otherwise need to reset it, you can do so by clicking Don't remember your password? on the login screen, as shown below.

You will be prompted to enter your email address. Analyst will send you an email to reset your password.

If you can't remember the email address associated with your account, you can contact Analyst Support through the online support tool by clicking the chat icon in the lower left corner of the screen. If the chat icon is not present, please email success@urbanfootprint.com or contact your Customer Success Manager for help.